Artificial Intelligence for Your Business

Refund and Cancellation Policy

At Broadmate Global, we strive to provide you with the best possible AI solutions. However, we understand that circumstances may change, and you might need to cancel or request a refund for our services. This policy outlines the terms and conditions for refunds and cancellations.

1. Cancellation Policy

You may cancel your subscription to our services at any time by contacting our customer support team. If you cancel within the first 30 days of your subscription, you will receive a full refund. If you cancel after 30 days, you will not be eligible for a refund, but your subscription will remain active until the end of the current billing cycle.

2. Refund Policy

We offer refunds for our services under the following circumstances:

• If we fail to deliver the services as promised within the agreed-upon timeframe.
• If you experience technical issues that we are unable to resolve within a reasonable timeframe.
• If you are dissatisfied with our services for any reason within the first 30 days of your subscription.

To request a refund, please contact our customer support team with your order details and reason for the refund request. We will review your request and process your refund within 7 business days if approved.

3. Exceptions

Please note that refunds are not available for the following:

• Custom-developed AI solutions.
• Services that have already been fully rendered.
• Any additional fees or charges incurred during the provision of services.

4. Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team at [email protected]

Last updated: September 27, 2024